Often in life things don’t go the way we want them to, whether it’s people who don’t cooperate or just objects, like printers that don’t work just when we really need them to print off an urgent document. When these obstacles seem unreasonable, or illogical, after several tries to make it work . . . so frustrating! So how can we recognize frustration in another person?
Holly is talking about something she’s trying to do, but hasn’t succeeded with so far. We can see signs of pent up anger as she describes her frustrating experience. She shakes her head rapidly from side to side and her gaze shifts restlessly to her left, to John, and then away again. Her gaze at John is direct and her eyes widen to show her surprise.
Dr John Habershon has spent many hundreds of hours conducting in-depth interviews during his career in consumer and social research. Over the last eight years he has analysed the nonverbal responses captured on video on a wide range of topics, ranging from favorite products and advertising on TV, to bereavement and stress at work. He became involved in work for those on the autism spectrum through friends with Asperger’s in the family and has created Emotions Reader, (https://vimeo.com/ondemand/readingemotionssystem) an interactive program with quizzes to help users identify facial expressions. John has a long standing interest in understanding emotions, having gained his PhD on the psychological effects of unemployment at Imperial College, London University. He has been elected a Fellow of the Royal Society of Arts. http://www.momentumresearch.co.uk/