The dictionary defines contempt as a feeling that someone or something is worthless. Here Patrick is talking about his experience of really poor customer service.
He felt he was treated badly, and we can see he is agitated by the quick nodding and shaking of his head as he recalls the experience.
The key sign of contempt is the curl of the upper lip. Also we see he is wrinkling both nostrils, as if there is a bad smell.
Anger makes him look away briefly as he struggles to contain his emotion. His lip curls again as he raises his eyebrows to emphasis his point.
Signs to note
- nods quickly
- looks away briefly
- curls his upper lip
- wrinkles his nose
- shakes his head
- raises eyebrows rapidly
By John Habershon
Dr John Habershon has spent many hundreds of hours conducting in-depth interviews during his career in consumer and social research. Over the last eight years he has analysed the nonverbal responses captured on video on a wide range of topics, ranging from favorite products and advertising on TV, to bereavement and stress at work. He became involved in work for those on the autism spectrum through friends with Asperger’s in the family and has created Emotions Reader, (https://vimeo.com/ondemand/readingemotionssystem) an interactive program with quizzes to help users identify facial expressions. John has a long standing interest in understanding emotions, having gained his PhD on the psychological effects of unemployment at Imperial College, London University. He has been elected a Fellow of the Royal Society of Arts. http://www.momentumresearch.co.uk/
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